Neil Marshall This review is of the new Juan Tabo location @ 5:42 PM with one car in line in front of me the car finally got their order their order taken at 5:51 I pulled up to the window at 5:51 the girl asked me to wait at 5:58 she asked me to wait longer their were cars lined up on Juan Tabo About 6 cars behind me. The worst drive-thru.

1. Burger Restaurant Operation Manual

I went to the Eubank Location placed me order let the Manager know. She took my number said that their supervisor was off the next and would call me back in a few days. I still placed my order there to go.

Roger bob's burgers food is the bomb! Do not sem to have any of the troubles all the whiners are griping about with the exception of the bathrooms that could be kept up better. But a hot ranchero burger deluxe, and an order of chili fries.mmmmmm! Or better yet, on friday, frito pie day and a ranchero burger deluxe!!!!! Whoooo hoooo!

My wife loves the chili dogs, and i like the entire menu, but especially the ranchero burger and the frito pie. Amd for the record, service EVERYWHERE sucks nowadays.

So it is not nice to put it just on bob's.just sayin. Theresa I love bobs burgers centrals chile and rio bravo are the hottest and best, the chile dogs are better than dog house, and the service is good. One time they made a mistake on my order, I called and Bob himself delivered the food items missing.

How awesome is that! I know they've gotten so much bigger since then but one thing I appreciate as a customer is, Bobs Burgers is closed on Most holidays! Which gives their employees time with their family! Anyway great food!!! Thanks Bob for honoring your service and for great tacos.

NeedToEatBetter Customer service is HORRIBLE!!! Employees need training on how to interact with customers and maintain a proper appearance. No communication or problem solving skills whatsoever. They are slow and become easily overwhelmed when it's busy. I dread placing an order in person or on the phone. I go there for the taco burgers, but many times it's not worth the aggravation.

Bathrooms are third world DISGUSTING. The floors and tables are always greasy and dirty. The food is BAD for you. Just look at the clientele. The ingredients are second rate.chile masks the taste. I always feel gross immediately after I eat there.

I need to stop eating there before I start looking like one of the regulars. My advice is to avoid this place. Not that good.

Not worth the hassle. Frank Every time we go there I do have to agree with many of these reviews customer service sucks and worse of all so does management.

They have this kids managing this places when they themselves have no management skills, speaking skills. I am speaking in regards to the paradise, 4th street and eubank locations. I think what we Albuquerquens need to do is seriously boycott this place and start writing to IN & OUT burgers and get them to finally bring a locations to the great City that is ABQ. I think bobs burgers owners have gotten complaisant, cheap and it's time we let Them know by bringing an IN & OUT burgers here to town. Just like lotaburger a use to be damn good back in the day which they are not Now same has happen to this joint. Time for a change and demand an IN & OUT burgers.

Burger Restaurant Operation Manual

Marquez For some time now I have noticed that the patties taste like a pork and beef mixture. You need to go back to using 100% beef. Some people can't eat pork like myself becsuse it makes me really sick plus it would make your taco burgers, patti melt, and burgers taste so much better. A suggestion is you need to get better packaging for your chili cheese fries and also chili dogs. What you do now is so sloppy that we end up loosing half the chili and cheese on either foil or paper wrap. Maybe use something like sonic does with chili dogs and use boats that have a plastic lid that fits over the fries. I hope you go back yo all beef patties again.

I have been eating Bob's since I was 5 years old and I'm now 42. I will try again in a few months. Service has always been very good no complaints. Mart X The service at San Mateo NE location STINKS They don’t seem to care about the customer I called in an order so I would not have to wait in the long lines that was out the door (slow line ) I was told to wait in the same line as the people placing an order. That’s the whole reason for a call in is so your food is fresh and hot to pick up not something that has been waiting on the counter until it’s your turn to be called on to order and pay. I know of a few Bob’s restaurants that have a call in pickup window.

Maybe that’s what this place needs. By the way I never picked up my order. Thanks for the Service Sincerely Dissatisfied Customer. Westside The star rating is for the Los Lunas location only. Have been eating at Bob's Burgers since the 80's. Love the food, but often it isn't hot (particularly fries) or the servings are small. The service is generally poor and rude, and the dining area filthy even during slow periods.

Ate at BB's in Los Lunas for Taco Burger Tuesday and again yesterday, and this location is fabulous. Our order was taken by Jack who was very efficient and friendly. The kitchen was staffed by adults that got the orders out quick and piping hot, and the burgers (in the taco burgers) seemed larger than other locations and the fries were smoking hot. Both times we were there during the lunch rush and the dining area was clean.

Wish all the locations were like this one. Hungry and grumpy mom Re: The Rio Rancho store. Didn't see this site until hubby was already on his way to get our dinner. Have to report that, like these other reviewers, service was terrible. Ordered four burgers, got three.

He even asked them to check if everything was there. They didn't, but said they already had.

Since we didn't have time to go BACK to the restaurant (we only get fast food when we have other things going on), I had to do without my burger. You're welcome, Bob's, for the extra money for nothing. Won't be back.

Bonnie Maldonado The food is great but the service through drive up is terrible. I have had to wait about 30 minutes several times that I have gone through. I usually call my order in so it is usually ready and usually only for two people. I have suggested having people with large orders pull up or park and wait for their order or have a order limit for drive up but it is apparent that these suggestions are not taken to heart or conveyed to management. This last time when I tried suggesting this the teenage girl just brushed me off and said it was not her fault. I told her I was not blaming her but only trying to suggest something that would improve customer service. She shut the while I was in mid sentence.

Management definitely needs to get involved and provide some customer service training if they would like to keep their customers coming. Linda Jean Sandoval I love Bob's burger's chili.I am complaining about the Manual and San Mateo Store.Every time i go there I get awful service.Today i went at 4:15 P.M and you had all kind's of male employees and 1 female.Big lady.they where so rude to me no one wanted to help me and the boy at the window was counting the drawer.i have never had bad service like that before.The manaager from Eubank and 4th st.Has seen me many times there.I knew Rosa from Eubank.I love Bobs so much i have tryed to get your secret recipe and it is a Secret!! My fry's where with cheese and i am elergic to cheese. Rhonda i love bobs burgers but at this location i was extremely unsatisfied with the service. I placed a call in order for, a ft long chile dog Cheese and onions with extra chile a lg rancho and a lg old fashion burger and 3lg fries. When i picked up my order i check it. When i found the chile dog was regular instead of foot long.

When i brought it up the guy at the reg got 'crystal' the lady who took my order. I've work in customer service for 14yrs and her positioning on my order was rude there was no empathy,no assurance of help or assurance of correction.

She did offer to sell me the other half instead of asking if id be willing to wait to get a foot long and correct the order and pricing. I love bobs burgers but know i will get better service at the south valley store i will drive 17miles to that location instead of the.75 miles from my home. Teach the front end employees proper customer service techniques to keep the customer you have cause that location never seems that busy.

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